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A crippling ransomware assault hits one of Europe’s major customer service and call centre providers

Covisian’s Spanish and Latin America subsidiary GSS was hit by a crippling ransomware assault that froze a major portion of its IT systems and disrupted call centers across its Spanish-speaking client base.

In Spain and Latin America, contact centers and automated customer help phone services for companies and government organizations were unreachable this week.

According to a person acquainted with the assault, Vodafone Spain, the MasMovil ISP, television stations, Madrid’s water supply provider, and several private businesses are among the services that have been impacted.

GSS executives claimed in a letter to impacted clients that they had already taken down all internal systems affected by the assault and were now utilizing Google-based systems as a backup.

The company said at the time, “None of the applications will be working until the incident is resolved.”

Recovery time is still not disclosed yet.

GSS labeled the ransomware assault “inevitable/unavoidable” in the opening sentence of the letter. The Conti gang carried out the attack on Saturday, September 18, according to a spokeswoman for the Covisian.

Despite the fact that the Conti gang is notorious for stealing data from targeted networks, Covisian claims there was “no evidence of any personal data leakage” and that the event had no effect on its clients.

Although Covisian offers customer service in other European nations, the assault was restricted to GSS’ network.

A crippling ransomware assault hits one of Europe's major customer service and call centre providers 2

Image Credits- The record

The National Institute of Cyber-Security of Spain, INCIBE, did not respond to a request for comment on the GSS incident.

GSS was attacked after TTEC, a business that provides comparable call center and customer support services across the US, was targeted by a ransomware gang earlier this month.

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