To encourage more women to serve as delivery partners, Amazon India built two all-women delivery stations in Aranmula and Kodungallur under the supervision of Delivery Service Partners (DSPs). Over 50 women from the towns will have the opportunity to work with the DSPs. Although, before hiring, the female delivery partners have to go through a training program where they will trained to handle customer service, packages as well as using technology and taking safety measures while out for the delivery.
Apart from that, the company had also previously built two all-women delivery stations in Chennai and Kadi, Gujarat, yet the company intended to expand its all-women delivery partners in more states to empower more women to become self-sufficient and make money on their own. The company developed these workstations with women’s safety in mind, and several steps are taken to make the working environment safer for women delivery partners, including raising awareness, setting up various feedback mechanisms, and facilitating a woman helpline number dedicated to assisting women delivery partners in case they stuck in a trouble during package delivery.
“Amazon already has large numbers of woman employees who are contributing in its operations and progressing professionally through Amazon,” stated Prakash Rochlani, Director, Last Mile Operations, Amazon India. Women delivery partners, on the other hand, are also delighted to work with Amazon; one woman delivery partner recently stated, “As an Amazon delivery partner has encouraged me to be economically independent”. A few weeks ago, food delivery service Zomato also decided to increase their female delivery partners and implement multiple safety measures to ensure women’s safety at work, and now Amazon is following in their footsteps.
I hope that this initiative by these two e-commerce companies will help more women achieve financial independence. Furthermore, Amazon has also employed several transgenders and Deaf people as the delivery partner in its Mumbai branch.