HomeNewsTicketmaster Fined $1.7 Million for Data Security Failures

Ticketmaster Fined $1.7 Million for Data Security Failures


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Last Updated on 17/10/2021 by Drashti

Ticketmaster UK has been fined 1.25 million pounds ($1.7 million) with the aid of using Britain’s privateness watchdog for its “severe failure” to conform with the EU’s General Data Protection Regulation

Ticketmaster Fined $1.7 Million for Data Security Failures 1
A view of Ticketmaster UK’s website before the COVID-19 pandemic resulting in either cancellation or postponement of the live performances. Image source: www.malwarelist.com

According to the Regulators, the company failed to properly secure chatbot software that it opted to run on a bills page, which attackers subverted, letting them thieve fee card information. The Major problem arose when even after being alerted to suspected card fraud that traced to its site, Ticketmaster UK allegedly didn’t mitigate the trouble for 9 more weeks.

Regulators say Ticketmaster did not block JavaScript chat software that it had chosen to use on the payment page, nor was it able to detect and fix the breach on time or absolutely element the breach to the ICO inside seventy-two hours of detecting it which means it violated GDPR in many ways.

Ticketmaster Fined $1.7 Million for Data Security Failures 2
Image source: www.msigts.com

The fine was announced on Friday by the Information Commissioner’s Office, which enforces GDPR in Britain.

Ticketmaster UK says it plans to appeal the ruling. The company is a subsidiary of ticket sales and distribution giant Ticketmaster, owned by Live Nation Entertainment, which is based in Beverly Hills, California. Its failure to nicely steady chatbot software program brought about attackers stealing as a minimum of 9.4 million price card details.

According to the Security experts, Security specialists say the breach seems to have been tied to corporations of attackers – together called Magecart -who injects code into websites that allow them to steal payment card details.

The fine announced by the ICO, lines to a breach that started in February 2018. Ultimately, the breach exposed personal details – including names, payment card numbers, expiration dates and CVV numbers – for approximately 9.4 million European Ticketmaster customers, including 1.5 million in the U.K.

The ICO’s 73-page monetary penalty notice against Ticketmaster UK says the company missed multiple opportunities to spot and remediate the breach in a more timely manner.

When Ticketmaster first revealed the breach in June 2018, the attackers claimed to have used its Inbenta chatbot software to steal data from its Ticketmaster International, Ticketmaster UK And ticket web sites.

“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites,” Ticketmaster said at the time. 

Security experts say that since the software is being used on Ticketmaster payment pages, it has allowed attackers to inject Javascript that helped them steal details. In response to Breach, Inbenta stated that Ticketmaster should never use custom JavaScript on the ticket payment page.

The ICO says Ticketmaster did not instruct its incident response teams to investigate any possible breaches of its UK or European payment systems. After receiving threat intelligence from Visa regarding malicious third-party scripts, the incident response team was also unable to identify the subverted chat software.

 Other indications that something was involved included a Ticketmaster customer who used their site in Ireland reporting on May 31, 2018, that “their antivirus product … identified the Ticketmaster website as malicious, especially in reference to the Inbenta tag. “, ICO note.

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Under GDPR, organizations that get fined also have a right to appeal the decision in court. Thus, legal experts say, regulators appear to be trying to set final penalties that will survive such appeals.

The ICO’s fine against Ticketmaster follows the regulator in recent weeks fining British Airways 20 million pounds ($26.4 million) and Marriott 18.4 million pounds ($24.3 million) – the two biggest privacy fines ever issued in the U.K. – for security failures tied to separate breaches suffered or detected in 2018.

In the case of Ticketmaster UK, in February, the ICO issued its notice of intent to impose a fine of 1.5 million pounds, after which Ticketmaster exercised its right to respond to the findings in writing. Subsequently, the ICO reduced the fine to 1.25 million pounds.

Of course, the Ticketmaster penalty and others stand as a data security warning to other organizations. “The 1.25 million pound fine we’ve issued … will send a message to other organizations that looking after their customers’ personal details safely should be at the top of their agenda,” says the ICO’s Dipple-Johnstone.

Drashti is a free-spirited TheDigitalHacker contributor, who loves writing stories and listening to music. She loves learning and exploring new languages and cultures, and makes sure to click a picture of the same for her Memoir.
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