On Tuesday, Infosys announced that it has renewed its contract with UCAS, the UK’s higher education admissions service, for a minimum of three years. UCAS and Infosys have had a technological collaboration since 2015, but the new contract, which was awarded after a lengthy bidding process, marks a significant step forward in the relationship, according to a statement. It was also said that the collaboration will focus on providing seamless customer service experiences through more automation, creativity, and efficiency.
UCAS offers over 30,000 courses to potential candidates each year and provides important admission and information services to students, schools, advisors, and higher education providers. Every year on results day in August, the service hosts the single largest infrastructural event in the UK education sector.
According to the statement, UCAS supports over seven lakh applications per year, with 60,000 more this year than in 2020, and current projections estimate that one million applicants to higher education in the UK will apply by 2025.
“As part of the new agreement, Infosys will provide a wide range of digital services that will enable UCAS to further develop the capabilities that connect learners to universities, awarding bodies, schools, and other organizations, built on a dynamic digital suite of systems able to rapidly respond to the evolving UK higher education sector,” it added.
According to the statement, Infosys will continue to focus on assisting UCAS in meeting its ambitious goals of decreasing costs, optimizing, and upgrading student services, offering more robust security and providing business-as-usual (BAU) services between old and new digital systems.
“I cannot emphasize enough the importance of this new agreement with Infosys and the benefits to UCAS staff and customers. It represents a real shift in our partnership and will focus extensively on automation, innovation, and efficiency across the business, which is key to delivering on our strategy for the future,” UCAS Chief Operations Officer Sander Kristel said.
According to Ashiss Kumar Dash, EVP and Segment Head – services, utilities, resources, and energy at Infosys, the company’s connection with UCAS dates back six years, and the renewed collaboration is a tribute to the company’s success in delivering on UCAS’ digital vision during that period.
“In the next three years, we will continue to bring together industry-leading capabilities, ecosystems, and talent to deliver new experiences that reflect the growing expectations and changing dynamics in the higher education sector. With a focus on delivering greater innovation and seamless customer service experiences, we look forward to supporting UCAS to retain its position as a highly trusted and accessible service,” he added.